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01 August 2010 @ 07:01 pm
Closing the store...  
For non-24 hour stores obviously...do you guys lock your doors a few minutes early when you close? I have worked at my store for almost 4 years and we've always locked up a couple of minutes before we close, but no more than 5 at the most. We do this because if not, we get tons of people in casually shopping and then we can't get them out. Usually this isn't a problem, except for on the weekends during the summer when it's not quite dark when we close. (We close at 8 on Saturday, 6 on Sunday, and 10 the rest of the week.) We've never really had many complaints about it until the last month or so. Is this so bad? Even when we lock up, we still monitor the door and if someone needs a prescription or something important, we'll let them in. I know of plenty of other stores in my area that do this, and even before I worked retail I never thought much about it or became offended. Retail employees want to finish their shift and get home just like everybody else does, not have to stay an extra 30 minutes so someone can leisurely shop.

The most recent complainer said she came at "5 or 6 minutes til closing" (she did not, we locked up around 4 til and no cars were in the lot) and myself and the pharmacist both offered to let her come in if she needed a prescription even though at this point it was AFTER closing time, but she refused and said she wasn't coming for a prescription. I personally think she wanted beer or cigarettes. She actually asked me why we had our lights on if we were closed. Wth! I told her they were on a timer and didn't go off until a half hour or so after we left and she said, "Well, if you're closed the lights need to be OFF!" Yes, so we can handle the money and stumble out in pitch darkness. That makes perfect sense.

I just wondered if we're alone on this.
Current Mood: curiouscurious
Mitt's random thoughtssarah_mitt on August 1st, 2010 11:42 pm (UTC)
We never do that at my store. We lock up exactly when it says 9pm or (6pm on Sundays.) We make closing announcements starting at 15 minutes before closing. Luckily, most stores in my town close at 9pm so most everyone is use to stores closing then.

We do have two doors, and lock the automatic doors at 10 minutes of closing(15 on a bad night...) and that is suppose to cut down on people walking in. If they walk in with a few minutes to go, we let them know we are about to close.

I've rarely gone to a store late and if I find out they are about to close I always go fast(If I really need something from that store.) Otherwise I just come back another time.