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01 August 2010 @ 07:01 pm
Closing the store...  
For non-24 hour stores obviously...do you guys lock your doors a few minutes early when you close? I have worked at my store for almost 4 years and we've always locked up a couple of minutes before we close, but no more than 5 at the most. We do this because if not, we get tons of people in casually shopping and then we can't get them out. Usually this isn't a problem, except for on the weekends during the summer when it's not quite dark when we close. (We close at 8 on Saturday, 6 on Sunday, and 10 the rest of the week.) We've never really had many complaints about it until the last month or so. Is this so bad? Even when we lock up, we still monitor the door and if someone needs a prescription or something important, we'll let them in. I know of plenty of other stores in my area that do this, and even before I worked retail I never thought much about it or became offended. Retail employees want to finish their shift and get home just like everybody else does, not have to stay an extra 30 minutes so someone can leisurely shop.

The most recent complainer said she came at "5 or 6 minutes til closing" (she did not, we locked up around 4 til and no cars were in the lot) and myself and the pharmacist both offered to let her come in if she needed a prescription even though at this point it was AFTER closing time, but she refused and said she wasn't coming for a prescription. I personally think she wanted beer or cigarettes. She actually asked me why we had our lights on if we were closed. Wth! I told her they were on a timer and didn't go off until a half hour or so after we left and she said, "Well, if you're closed the lights need to be OFF!" Yes, so we can handle the money and stumble out in pitch darkness. That makes perfect sense.

I just wondered if we're alone on this.
 
 
Current Mood: curiouscurious
 
 
 
Psi Williamsjabberwalkin on August 2nd, 2010 02:46 am (UTC)
about 6 months ago, we get the word, our store is to open 5 min. early, and close 5 min. late.. no exceptions.. Why, cause the one time the store was closed 4 min. after 10:00, a customer complained... not to corporate, noo.. to our pharmacist, who lucky us, just happens to be the wife of the RM (isn't that like, against the rules anyway? This woman has real power issues over.. everyone... even photo... ) so now, we all stare at the clock, and slam the door shut at 10:05, cause heaven help us if a customer wants something 4 min. after we were suppose to be closed