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01 August 2010 @ 07:01 pm
Closing the store...  
For non-24 hour stores obviously...do you guys lock your doors a few minutes early when you close? I have worked at my store for almost 4 years and we've always locked up a couple of minutes before we close, but no more than 5 at the most. We do this because if not, we get tons of people in casually shopping and then we can't get them out. Usually this isn't a problem, except for on the weekends during the summer when it's not quite dark when we close. (We close at 8 on Saturday, 6 on Sunday, and 10 the rest of the week.) We've never really had many complaints about it until the last month or so. Is this so bad? Even when we lock up, we still monitor the door and if someone needs a prescription or something important, we'll let them in. I know of plenty of other stores in my area that do this, and even before I worked retail I never thought much about it or became offended. Retail employees want to finish their shift and get home just like everybody else does, not have to stay an extra 30 minutes so someone can leisurely shop.

The most recent complainer said she came at "5 or 6 minutes til closing" (she did not, we locked up around 4 til and no cars were in the lot) and myself and the pharmacist both offered to let her come in if she needed a prescription even though at this point it was AFTER closing time, but she refused and said she wasn't coming for a prescription. I personally think she wanted beer or cigarettes. She actually asked me why we had our lights on if we were closed. Wth! I told her they were on a timer and didn't go off until a half hour or so after we left and she said, "Well, if you're closed the lights need to be OFF!" Yes, so we can handle the money and stumble out in pitch darkness. That makes perfect sense.

I just wondered if we're alone on this.
Current Mood: curiouscurious
FilleBoheme: eyerollfilleboheme on August 2nd, 2010 11:10 am (UTC)
Pretty much like everyone else is saying. Some nights, I'd say screw it and close up a few minutes early and usually we could make it out.

There was one night though where we ACTUALLY closed on TIME and some asshole called and complained on us because we wouldn't open back up for him.

After that, we literally had to let in anyone that started banging on the doors, even if we'd already fucking closed. (If my tills were put away and they weren't doing credit, though? I told them to kick rocks.)

If I closed alone, like on Sundays? Jesus christ. I would watch the camera, waiting for all the vultures to disperse. (SOOOO many people would come up to the doors, banging, trying to get in, because we closed at 6pm on Sundays.) Once the coast was clear, I'd make a mad dash--sometimes people STILL caught me at the door and gave me shit for, god forbid, trying to go the fuck home.

Now I'm in a 24 hour store and actually miss my old store. (We got robbed at gunpoint last week and the overnight shift is pretty much comprised of the shiftiest customers I have ever seen.)

Chris W.soliscjw on August 9th, 2010 08:40 pm (UTC)
This is a catch 22 situation according to LP policy once the doors are locked no one can come in only exit so if your store gets robbed because some one let some one in after closing time the manager on duty would be fired.
FilleBohemefilleboheme on August 10th, 2010 12:50 am (UTC)
Re: Careful
I KNOWWWWWWWW. This is exactly what I said but our DM was an idiot about it. One minute, we'd have to let in people banging on the doors. The next, they were telling us it was against LP. I was like, WHAT DO YOU PEOPLE WANT FROM ME.