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29 April 2011 @ 11:44 pm
The things people will do to get their drugs....  
We don't get a lot of pharmacy specific posts here so I figure I'll share a little story about people and the crazy things they do to try and get their narcotics. I thought I've seen every excuse possible people would use to get prescriptions filled early but this just kind of bordered on insane. I'd also be curious to hear other people's stories about the ridiculous things people do to get early fills.

The other day during our midday rush I get this frantic call from a person wanting to fill their oxycodone they have on file with us. Of coarse, this prescription is not in the computer, not in the drop off area, and no where to be found. Generally we NEVER hold narcotic scripts for any reason, but in a few rare occasions (like a prior auth) we may perhaps put one on file. So I'm thinking we lost this prescription and this person is going to chew me out on the phone and perhaps even come down to the store and raise hell...

As I'm trying to stall this person on the phone and find this lost script, I'm listening to her go off on this random tangents about being a single mother of 5, her 12 year career as a pediatrician, her snowmobile accident etc. I actually had to put her on hold a few times just to wrap my head around the random BS she was telling me.

Now, as you all know with RX Connect, you have to type in the first three letters of the first and last name in order to get a "hit" for in store customers. She had a really strange name, and when I typed in first three of both names, I only got two actual customers. For the sake of anonymity, we'll call her Jane James. However with RX Connect, you will also get hits for people who have similar last names as the search query's first name and vice versa, so in this case a search for "Jane James" also brings up "Jamie Jane", our second fictionalized person in this. From here on out it gets more confusing...

So I start talking more to "Jane James" and she reveals she dropped off the narcotic script for herself to be put on hold for future use, but returned that day to pick something up for her 'high school friend', "Jamie Jane". This made obviously made no sense as Jane was about 10 years older than Jamie. So at this point I get my detective hat on and once again put Jane back on hold.

So she was right, Jamie did have an an oxycodone script filled and it was picked up that same day. Upon looking at the signature log Jane James did in fact sign for it. The next logical step was to look at the script. Low and behold, the script was filled wrong. It was indeed written for Jane James, but it was incorrectly typed in for Jamie Jane. Not only that, it was verified wrong and given out to the wrong person. Whoops.

So now that things are starting to make a little sense, I decide to just tell Jane, that I will have to further look for the script and I will call her back when I find it. Now the question is, do these two people really know each other? We decide to give Jamie Jane a call to see exactly what is going on but get no answer and just leave a message.

At this point where are wondering if both of these people had Oxy scripts and maybe we lost one, or maybe they didn't know each other at all. A few hours later another local pharmacy gives us a call. Their pharmacist speaks to our pharmacist and goes on to tell him that their customer Jamie Jane keeps getting phone calls from a Jane James saying she has some medication for her from CVS and she paid for it but will deliver it to her at no charge and she won't have to worry about the copay.

The other pharmacist didn't elaborate a whole lot about it, but it all started to make sense after that. We typed up a script for Jane James, under the wrong name of Jamie Jane, gave it to the wrong person, when in fact it WAS Jane James picking it up. At some point Jane realizes her script was filled under the wrong name but as the right medication. In some sort of oxycodone induced epiphany she must have got the idea to call our pharmacy and say she never got her medication, and then devised this crazy plan to get more by give us this load of BS and calling a complete stranger to try and coerce her into taking his medicine she "accidentally" picked up for her, when she doesn't even use that pharmacy to begin with.

I guess it will be interesting to see how this could play out, as we haven't heard anything from either people in a few days.
 
 
 
FilleBoheme: eyerollfilleboheme on April 30th, 2011 07:44 pm (UTC)
Wow, that takes some dedication!

We usually just get the 20 year olds wanting narcotics for their so-called backs with forged scripts or scripts they harassed someone at a pain clinic to give them.

The last lunatic I had to deal with personally was this guy who, when told he was too early for his Vicodin, screamed and railed that "our system clearly had typos" and that all our dates were just plain wrong.

....I love how people think that will actually work.

I don't even work in Rx, am just a shift up front and I still get the crazies every now and then. I don't know how Rx deals.
Senusenustyggian_nights on June 30th, 2011 06:00 pm (UTC)
In the brief time I worked in the pharmacy as back up cashier, I hated the damn search system for just this reason. (Hi, I was fired over two years ago, for bullshit reasons, and still refuse to shop at CVS, and hang out here to read the posts, lol, loser am I).

On the other hand, I have a narc script myself, and the earliest I've gotten it is three days early, which my insurance allows, and the orthopedic's office has quite specific rules, one of which is basically "we do not replace scripts early for any reason whatsoever, tough it out." I also signed a contract stating I wouldn't share/sell/trade/etc my pain scripts. Makes sense. I worked at CVS for almost 1 year (fired a month shy of my one year mark, I was so upset, I loved my job!), but I still remember the hell the pharmacy patrons gave the staff. And photo patrons too, for that matter.

But anyway, if I run out early, it's my fault and I'll have to suffer for it, and that's that. I've heard that people on long term pain management don't experience the same sort of addiction that abusers get, though. I don't even get light headed anymore, just a little sedated, unless I got a week or more without, but it's never anything like I hear the people trying to get a buzz. Those people make it so hard for everyone else to get what they need, though. I'm only 30 and am constantly questioned how can I be in that much pain to need narcotics? I know why they do it, but it's frustrating that I have to compete with people looking for a buzz.

Hells, that was long and rambly, sorry x_x It's sort of a hot button though.
wickedwonder1wickedwonder1 on May 1st, 2011 03:19 am (UTC)
Wow, and I thought having issues when a black Jane Doe picks up a script that a white Jane Doe dropped off was rough!