Today a guy came in with two facial care products that both sell for about $20 each. No receipt. The guy says he is returning them for his mom. So I call the manager and she checks what we are suppose to have and finds that we have sold them so she gives him the refund on a money card but when he says he is going to buy four packs of Newport 100s with the money card, she tells him he can't. So the guy leaves, but comes back a few minutes later claiming that he called the number on the back and they said he could buy tobacco with it. I, of course, call the manager back and she tells him its this store's policy and that it is up to the managers discretion. Surprisingly, the guy doesn't put up any more fight and leaves.
But, before this I told a customer the same thing and they claimed to call the number and were told they could, so I asked a different manager and they said it was fine.
So, whats your all stores policy? Do you think changing the money cards would help? Do you think tobacco should be banned from CVS completely?
In my region they are letting go of all assistant managers! Some are being kept on as supervisors or working in the RX but most were basically fired! I was told only two stores in the region were keeping AMs. None in my town. What I heard was our AM is staying on as a supervisor. I dunno how that would save money though which is what I assume they are trying to do.
This happen anywhere else?
As if the commercials weren't bad enough invading the awful music, now we have advice from "Super Saver Lillian"?!? The first run of these tips had me laughing, "Ha its Pooh bear doing commercials for us!" Now the "Scan Print Save" commercials make me want to beat the sound system till its dust. "Scan, Print, Save, Scan:" Over and over till my ears bleed. Ugh!
At the very least when we are 15 minutes from closing we should turn off the music so we don't have to endure it any more.
Not like the customers notice it anyway...