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31 July 2010 @ 10:34 pm
Ringing coupons in order  
 Today my supervisor told me this story, which happen at one of the other CVSs in my city.

"A customer complained to corporate that the cashier didn't ring up the coupons in the order she handed the coupons to the cashier. She said that she had added up what her total should have been and because he didn't scan the coupons in the right order she ended up paying more then she should have. The cashier got in trouble and got written up for it. The district manager said about it, "What am I, the (freaking) coupon police?!"

I said, "But they still wrote the cashier up for it?"

My supervisor: "Yeah, they had to because the complaint went to corporate."

Me, "No they didn't..."

My supervisor, "Yeah....well I would have refused to sign it."

Me "Yeah!"

I must learn this con......I mean....completely legit way to scan coupons in a certain order to get savings rather then scanning them randomly.
Current Mood: tiredtired
FilleBoheme: emmafilleboheme on August 1st, 2010 02:39 am (UTC)
......... Uh.

As long as ALL the coupons were scanned and the cashier didn't have to adjust the amounts, there's no way that the order mattered--the total would have still been the same.

Also, no one HAS to write up someone even if it went to corporate, least, that's always how it's been in my district. The acting manager gets to decide that and even then, the employee doesn't have to sign it.

Goddamn, I hate customers who have nothing better to do than send off asinine complaints.
bunnyohare1bunnyohare1 on August 1st, 2010 03:24 am (UTC)
I've been a cashier for over 17 years and I cannot figure out any way of scanning coupons that would make a difference in the final price by scanning them in a certain order. That cashier should have gotten a medal for putting up with all that b.s.!
bassmastalpbassmastalp on August 1st, 2010 06:56 am (UTC)
The only thing i can think of is if you scanned one of those "save 20% on the entire order" coupons last instead of first.
bassmastalpbassmastalp on August 1st, 2010 06:57 am (UTC)
And why'd she have to take it to corporate, instead of just going back in to talk to the cashier or manager about it.
chank eyed from the stimulimjmemoires on August 2nd, 2010 04:01 pm (UTC)
because that's how folks roll when the know they're wrong, they go to the top first.
Chris W.soliscjw on August 9th, 2010 08:24 pm (UTC)
I think that sucks I started with Revco in 1995 so I have been with CVS since 1997 when CVS bought or merged with Revco and what I hate while different is how LP says that we will get fired if we accept a coupon that is expired even if it is only by one day but the DM RM and possibly people higher say we should not be coupon police or
coupon Nazi's like I have herd before. What is up do I risk getting fired by LP or take the coupon like the others want? If I was the cashier who got written up I would not sign the write up and called the ethics line and commented on what LP says and mention the catch 22 involved. (In a diffrent post I will give my latest coupon story)