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01 August 2010 @ 07:01 pm
Closing the store...  
For non-24 hour stores obviously...do you guys lock your doors a few minutes early when you close? I have worked at my store for almost 4 years and we've always locked up a couple of minutes before we close, but no more than 5 at the most. We do this because if not, we get tons of people in casually shopping and then we can't get them out. Usually this isn't a problem, except for on the weekends during the summer when it's not quite dark when we close. (We close at 8 on Saturday, 6 on Sunday, and 10 the rest of the week.) We've never really had many complaints about it until the last month or so. Is this so bad? Even when we lock up, we still monitor the door and if someone needs a prescription or something important, we'll let them in. I know of plenty of other stores in my area that do this, and even before I worked retail I never thought much about it or became offended. Retail employees want to finish their shift and get home just like everybody else does, not have to stay an extra 30 minutes so someone can leisurely shop.

The most recent complainer said she came at "5 or 6 minutes til closing" (she did not, we locked up around 4 til and no cars were in the lot) and myself and the pharmacist both offered to let her come in if she needed a prescription even though at this point it was AFTER closing time, but she refused and said she wasn't coming for a prescription. I personally think she wanted beer or cigarettes. She actually asked me why we had our lights on if we were closed. Wth! I told her they were on a timer and didn't go off until a half hour or so after we left and she said, "Well, if you're closed the lights need to be OFF!" Yes, so we can handle the money and stumble out in pitch darkness. That makes perfect sense.

I just wondered if we're alone on this.
Current Mood: curiouscurious
Disgruntled English Majorhachiemachie on August 1st, 2010 11:29 pm (UTC)
My store used to lock the doors right on the dot of closing time because there were a lot of people in the neighborhood who claimed to be BFFs with Tom Ryan (when they probs just met him at a fancy party once or something...it stinks to be so close to corporate sometimes) and who liked to call corporate and complain about everything. We'd have a cashier stand by the doors about 5 minutes before closing like a greeter and let people know that we were closing very soon and as soon as the clock struck the hour, we'd lock the doors. Of course, that same person would stand there and let people out. We'd still get complaints though. If corporate would stop sending people gift cards when they complain, most of 'em would stop making shit up!
FilleBoheme: eyerollfilleboheme on August 2nd, 2010 11:17 am (UTC)
We had this problem too. Several customers would lie and say that we locked them out before we had closed when we had closed right on time. (And most nights, even, we were still hanging out 10 minutes after because some asshat already in the store was taking their sweet damn time.)

One lady even lied and said she met the Rx in the parking lot when he was "leaving early" to get him to fill a script and he refused.

We checked the timestamps and determined that she was lying, Bill left RIGHT on time.

But she still got a damn GC.

Mitt's random thoughtssarah_mitt on August 1st, 2010 11:42 pm (UTC)
We never do that at my store. We lock up exactly when it says 9pm or (6pm on Sundays.) We make closing announcements starting at 15 minutes before closing. Luckily, most stores in my town close at 9pm so most everyone is use to stores closing then.

We do have two doors, and lock the automatic doors at 10 minutes of closing(15 on a bad night...) and that is suppose to cut down on people walking in. If they walk in with a few minutes to go, we let them know we are about to close.

I've rarely gone to a store late and if I find out they are about to close I always go fast(If I really need something from that store.) Otherwise I just come back another time.
Psi Williamsjabberwalkin on August 2nd, 2010 02:46 am (UTC)
about 6 months ago, we get the word, our store is to open 5 min. early, and close 5 min. late.. no exceptions.. Why, cause the one time the store was closed 4 min. after 10:00, a customer complained... not to corporate, noo.. to our pharmacist, who lucky us, just happens to be the wife of the RM (isn't that like, against the rules anyway? This woman has real power issues over.. everyone... even photo... ) so now, we all stare at the clock, and slam the door shut at 10:05, cause heaven help us if a customer wants something 4 min. after we were suppose to be closed
FilleBoheme: eyerollfilleboheme on August 2nd, 2010 11:10 am (UTC)
Pretty much like everyone else is saying. Some nights, I'd say screw it and close up a few minutes early and usually we could make it out.

There was one night though where we ACTUALLY closed on TIME and some asshole called and complained on us because we wouldn't open back up for him.

After that, we literally had to let in anyone that started banging on the doors, even if we'd already fucking closed. (If my tills were put away and they weren't doing credit, though? I told them to kick rocks.)

If I closed alone, like on Sundays? Jesus christ. I would watch the camera, waiting for all the vultures to disperse. (SOOOO many people would come up to the doors, banging, trying to get in, because we closed at 6pm on Sundays.) Once the coast was clear, I'd make a mad dash--sometimes people STILL caught me at the door and gave me shit for, god forbid, trying to go the fuck home.

Now I'm in a 24 hour store and actually miss my old store. (We got robbed at gunpoint last week and the overnight shift is pretty much comprised of the shiftiest customers I have ever seen.)

Chris W.soliscjw on August 9th, 2010 08:40 pm (UTC)
This is a catch 22 situation according to LP policy once the doors are locked no one can come in only exit so if your store gets robbed because some one let some one in after closing time the manager on duty would be fired.
FilleBohemefilleboheme on August 10th, 2010 12:50 am (UTC)
Re: Careful
I KNOWWWWWWWW. This is exactly what I said but our DM was an idiot about it. One minute, we'd have to let in people banging on the doors. The next, they were telling us it was against LP. I was like, WHAT DO YOU PEOPLE WANT FROM ME.
Chris W.soliscjw on August 9th, 2010 08:35 pm (UTC)
I have seen shifts fired for that and I had to suffer a two hour grilling by our LP guy because of it and that the shift and his brother were stealing (I am the only person I know of that has not been fired after a "meeting" with LP I am glad that they believed me because I was telling the truth that I had no clue what was going on and have never and will never steal any thing from any one let alone my place of employment, but any way my store closes at 10p.m. and around 9:57P.M. we turn out the lights which cuts the door off but we keep it open manually until the registers say 10 to be safe.